Privacy Policy

Effective Date: April 16, 2026

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social-emotional learning simulation platform.

2. Information We Collect

Personal Information: Name, email address, age verification data

Usage Data: Scenario interactions, conversation responses, behavioral feedback data

Technical Data: IP address, browser type, device information

3. How We Use Your Information

We use collected information to:

• Provide and personalize the simulation experience
• Generate behavioral insights and feedback
• Improve our AI models and scenario quality
• Communicate with you about your account
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers (hosting, AI processing)
• Educational institutions (if you're using a school account)
• Legal authorities when required by law

5. Children's Privacy (COPPA Compliance)

Our Services may be used by children under the age of 13. We comply with the Children's Online Privacy Protection Act (COPPA).

We do not knowingly collect personal information from children under 13 without verifiable parental consent. If a child under 13 wishes to use our Services, we require a parent or legal guardian to:

• Provide consent via email verification
• Review the information we collect from their child
• Access their child's account activity
• Request deletion of their child's data at any time

Information We Collect from Children Under 13:

• Name and username
• Parent/guardian email address (for consent and communication)
• Scenario responses and progress data (to personalize learning)
• Usage data (time spent, scenarios completed)

We do NOT collect from children under 13:

• Direct contact information (phone numbers, addresses)
• Photos or videos
• Geolocation data
• Social media information

Parent Rights:

Parents can contact us at [email protected] to:

• Review their child's personal information
• Request deletion of their child's data
• Refuse further collection or use of their child's information
• Revoke consent at any time

If we learn we have collected personal information from a child under 13 without parental consent, we will delete that information within 48 hours.

6. HIPAA and Health Information Disclaimer

SELChat™ is an educational skill-building tool and is not designed to collect, store, or process Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA).

NextGenEd Solutions LLC is not a covered entity or business associate under HIPAA.

Users, including clinicians and students, should not input sensitive medical or health information into the platform, including:

• Diagnoses
• Treatment plans
• Therapy notes
• Insurance or billing information
• Detailed personal health histories

The platform is intended for practicing communication and social-emotional skills only.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption and secure data storage.

8. Your Rights

You have the right to:

• Access your personal data
• Request data correction or deletion
• Opt out of certain data uses
• Export your data

9. Data Retention and Deletion

We retain student and user data only as long as necessary to provide our Services or as required by law.

Active Accounts: Data is retained while the account is active and in use.

Account Closure: When a student or school account is closed, we will:

• Delete all personal information within 30 days
• Provide a data export option before deletion (if requested)
• Retain only anonymized, aggregated data for service improvement (no personally identifiable information)

Immediate Deletion: Parents, students, or schools can request immediate deletion at any time by:

• Using the "Delete My Account and Data" button in Account Settings
• Submitting a request at nextgeneducationalsolutions.com/privacy-request
• Emailing [email protected]

We will confirm deletion within 10 business days.

10. Data Breach Notification

In the event of a data breach involving student or user information, we will:

• Notify affected parents, guardians, and schools within 10 business days
• Provide details about what data was affected
• Explain steps we're taking to prevent future breaches
• Offer guidance on protective measures users can take

Notifications will be sent via email to the address on file.

11. Cookies

We use essential cookies for authentication and optional analytics cookies via Google Analytics. For full details, see our Cookie Notice at nextgeneducationalsolutions.com/cookie-notice.

12. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or app notification.

13. Contact Us

For privacy questions or to exercise your rights, contact NextGenEd Solutions LLC at: [email protected]

For security-related inquiries or vulnerability reports, contact: [email protected]